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Refund & Cancellation Policy — VibeScan

Last updated: August 6, 2026

1. Current status

Paid plans are live. VibeScan offers a Free plan at no charge and with no card required, alongside two paid subscription plans (Pro and Max). This policy sets out how billing, cancellation, and refunds work for paid plans.

2. Plans & billing

  • Free plan: no charge, no card required. 5 scans/day, full plain-English reports, limited API/MCP-triggered scans, weekly auto-scan. Nothing to cancel or refund.
  • Pro — $9.99/month: 15 scans/day, unlimited API access, unlimited MCP-triggered scans, auto-scan 3 times per week. Renews automatically each month until cancelled.
  • Max — $19.99/month: 30 scans/day, unlimited API access, unlimited MCP-triggered scans, daily auto-scan. Renews automatically each month until cancelled.

Exact prices and limits are shown on our pricing page and govern in the event of a discrepancy with this section.

Payment is processed by Dodo Payments, acting as merchant of record. Your billing statement may show "Dodo" or "Dodo Payments" rather than "MakeLabs" or "VibeScan." VibeScan does not store your full card details.

3. Cancellation

  • You may cancel a paid plan at any time via the Dodo Payments billing portal, linked from your account settings. Dodo, as our merchant of record, handles the cancellation itself.
  • On cancellation, your plan remains active until the end of the current paid month; it will not renew after that.
  • After the plan ends, your account reverts to the Free plan. Your scans and reports remain available subject to the Privacy Policy's retention terms, and you can delete them at any time.

4. Refunds

VibeScan is a digital service delivered immediately. Our default position:

  • Monthly subscription fees are non-refundable once the billing period has begun, except where a refund is required by applicable consumer-protection law, required under Dodo Payments' own policies, or granted at our discretion.
  • We do not provide pro-rated refunds for the unused part of a monthly period after cancellation; you keep access until the period ends.
  • If you were charged in error, or the service was materially unavailable for a sustained period, contact us and we will review the charge in good faith.

5. Failed payments

If a renewal payment fails, we may retry it and/or downgrade your account to the Free plan until payment succeeds. We will not delete your data solely because a payment failed, subject to the Privacy Policy's retention terms.

6. How to request a refund or raise a billing issue

Contact us at support@usevibescan.com with your account email and the charge in question. See our Contact page. We aim to respond within 2 business days.

7. Changes

We may update this policy; material changes will be notified before they take effect and will not retroactively change the terms of a charge already made.